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Frequently Asked Questions
If you can’t find what you’re looking for, please contact us directly on the contact form below.
Q: How do I open a SkyNet account?
We would love to welcome you to the partnership that delivers.
Click here and complete the form and one of our New Business Representatives will contact you shortly to open an account.
Q: How do I register to use the SkyNet online tool?
You will need to be a SkyNet account holder to receive access to our SkyNet online tool. Send an email to salesadmin@skynetworldwide.com and we will take care of the registration.
Q: How do I get a quotation?
As an account holder, you have access to our online shipping tools which includes a quotation option.
Login into GETOnline to calculate your quotation immediately or contact Customer Service by sending an email to cs@skynetworldwide.com or call us on 020 8538 1988.
Q: How much does it cost to send a Domestic package?
As an account holder, we have developed customised pricing to suit your shipping requirements.
You also have access to our online shipping tools which includes a quotation option.
Login into GETOnline to calculate your quotation immediately or contact Customer Service by sending an email to cs@skynetworldwide.com or call us on 020 8538 1988.
Q: How much does it cost to send an International package?
As an account holder, we have developed customised pricing to suit your shipping requirements.
You also have access to our online shipping tools which includes a quotation option.
Login into GETOnline to calculate your quotation immediately or contact Customer Service by sending an email to cs@skynetworldwide.com or call us on 020 8538 1988.
Q: How do I calculate the Volumetric mass of my package?
Volumetric mass is calculated as follows:
Length x Breadth x Height (cm) / by the volumetric factor
The following shows the calculation of an International Air Express shipment:
(90 x 50 x 60cm)/5000 = 54kg
The following volumetric factors apply:
International Express | 5,000 |
Domestic | 5,000 |
International SkySaver | 4,000 |
Q: How do I calculate the chargeable mass of my package?
Chargeable mass is calculated as the greater of the actual mass (kg) and volumetric mass.
